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Introduction Quickstart Architecture

Core tasks

Receive email Send and reply Manage conversations Control who can email your agent Connect external mail tools: IMAP and SMTP

Advanced

Webhooks WebSockets Agent safety Custom domains Deliverability and warmup Build a multi-tenant platform AgentID public-key authentication Errors and Idempotency Plans and Usage Tracking EU region

Examples

Outbound GTM / SDR AI agent Customer Support AI Agent AI Employee With Its Own Inbox

Extras

Labels and system labels Deliverability fundamentals Security and compliance Account lifecycle

Examples

Customer Support AI Agent

Build a support agent on Vercel Eve and AgentMail: answer from your docs and past threads, reply in-thread, and escalate to a human as an editable draft.

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PreviousOutbound GTM / SDR AI agent NextAI Employee With Its Own Inbox

On this page

What a Customer Support AI Agent needs to do Before you start 1. Set up the support address 2. Give the agent your knowledge 3. Answer over email Customer Support Agent System Prompt 4. Escalate when it is not sure Extend the pipeline